Oction.co, Hong Kong’s #1 Top Grossing Shopping App!, is looking for a full time Product Manager to join our development team.
Unforgettable shopping experiences start with Oction. Don’t just beat the queue and get marginal discounts - discover a brand new way to shop and score up to 90% discount on trending, high-end gadgets!
Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
Create buy-in for the product vision both internally and with key external partners
Develop product pricing and positioning strategies
Translate product strategy into detailed requirements and prototypes
Scope and prioritize activities based on business and customer impact
Work closely with engineering teams to deliver with quick time-to-market and optimal resources
Drive product launches including working with public relations team, executives, and other product management team members
Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
Act as a product evangelist to build awareness and understanding
Represent the company by visiting customers to solicit feedback on company products and services
Write test cases and ensure QA standards are met
Proven track record of managing all aspects of a successful product throughout its lifecycle
Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
Solid technical background with understanding and/or hands-on experience in software development and web technologies
Strong problem solving skills and willingness to roll up one’s sleeves to get the job
Skilled at working effectively with cross functional teams in a matrix organization
Excellent written and verbal communication skills
MS/BS degree in Computer Science, Engineering or equivalent preferred
Oction.co - Bid, Shop, Save! Oction is Hong Kong's newest & hottest penny auction application! Download the iOS or Android app for FREE today & score trending electronics, fashion must-haves, accessories, and more at incredibly low prices!
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases