Gemalto provides end-to-end digital security solutions that are designed to make personal digital interactions more convenient, secure and enjoyable. They range from the development of software applications through the design and production of secure personal devices such as smart cards, SIMs, e-passports and tokens to the management of deployment services for our customers.
More than one billion people worldwide use our products and services for telecommunications, financial services, e-Government, identity management, multimedia content, digital rights management, IT security, mass transit and many other applications. To know more about the organization, please visit www.gemalto.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases