Should have minimum 5+ years of Working experience
Individual Contributor Role
Strong Experience in working with Oracle forms and reports with oracle backend (Inclusive of Infrastructure setup of WebLogic, Oracle forms & database), Compilation using ANT scripts, Deployment to WebLogic server.
Strong Experience in working with Oracle database incl. PL/SQL Procedures, tables, views, packages
Troubleshoot production support issues, post release deployment and come up with solutions.
Ability to solve complex production issues.
Able to work both Production support and enhancements
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases