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Onsite Deskside Technician

Keywords / Skills : desktop support, technical troubleshooting, hardware support, software support, servicenow

2 - 7 years
Posted: 2018-09-21

Technical Support Engineer
Posted On
21st Sep 2018
Job Description
Job Responsibilities:
  • Provide hardware/software support services to onsite client including break/fix 
  • Implement virus detection and eradication procedures 
  • Diagnose end-user system failures and implement repair solutions 
  • Diagnose printer and other peripheral devise failures and implement repair solutions 
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network 
  • Properly document tickets in Service Now and work closely with Global Service Desk 
Skills, Licenses, Knowledge, Education and Training Requirements:
  • At least two (2) professional years’ experience 
  • Solid foundation of Personal Computer experience 
  • Excellent troubleshooting capability 
  • Ability to work in a team environment as well as independently 
  • Proven ability to remain flexible in a changing environment 
  • Attendance and schedule adherence are requirements of this position 
  • This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor-related duties of connecting computer equipment 
  • May require additional project-specific training 
  • Experience working in Service Now or other ITSM ticket management system 
Additional Notes:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

About Company

About Us
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 39 countries across the Americas, Europe, Australia and Asia. With more than 22,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application development services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. The corporate global headquarters is located in Sao Paulo, Brazil, with the European headquarters in Brussels and North American headquarters in metropolitan Detroit.

Career Opportunities with Stefanini
In an ever-evolving technological landscape, could you be the next IT innovator? Join our team of talented problem solvers and creative thinkers, and help us re-engineer the world through digital transformation.

We encourage walk-in applicants!
Our recruitment hub is open from Monday - Friday except Philippine holiday, 10:00 AM - 6:00 PM. Please bring a copy of your updated resume to apply.

Awards and Recognition

Named Company of the Year by the Journal Informática Hoje 2017

Ranked the Most Innovative Company in the IT Industry by "Valor Inovação Brasil 2017"
• Received the Business Innovation Award at the 2017 Excellence in Southfield Awards & Reception

Perks and Benefits

Career Growth Prospects

• Paid Time Off (PTO)
• Paid Bereavement/Family Leave
• Maternity & Paternity Leave
• Single Parent Leave
• Life Insurance
• Medical/Health Insurance
• Medical, Prescription, Dental, or Vision Plans
• Employee Discounts
• Transportation Allowance
• Performance Bonus
About Recruiter
Stefanini Philippines
Skills I hire for Level I and II IT, Multilingual IT, and various support/corporate positions
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