Job Summary

Company
INDITEX
Location
Shanghai
Job Category:
Years of Experience
4 - 6 years

Inditex comprises of eight brands: Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Uterqüe. We have more than 7.000 stores in 91 markets. But… What is Inditex? We are the clothes you choose to wear, the products with which you decorate your home, or celebrate a special occasion. You choose us. We are decisive. We trust in the ability and instincts of our professional team. We have got to where we are today thanks to them and the hard work of those people who have shown us where we can improve. We reinvent ourselves, we correct our mistakes and we keep moving forward. We react.

 

Job Title: OMNI-CHANNEL

Job Description:

OMNI-CHANNEL

KEY RESPONSIBILITIES:


- Work collaboratively with offline commercial and operation to define multi-channel actions that can drive total business growth and   customer experience improvement.

- Analyze emerging customer behaviors/expectation and search/filter/propose relevant solutions that are relevant to Zara multi-   channel strategies, such as instant delivery, store pick up, scan-to-buy, multi-purposes POS, store intelligence, etc and work with   various internal/external departments to deploy solutions accordingly.

- Coordinate with offline commercial and operation to deploy store pick up service and define/implement store-fulfillment-instant-   delivery model in selected regions/stores.

- Coordinate with distribution and various internal/external departments to develop and deploy "Home Instant Delivery" project.

- Coordinate with offline commercial and operation on Ipod new development such as wechat payment method, tmall, etc.

- Follow up any inquiries, concerns, and results that are covered on above responsibility scopes.

EXPERIENCE:
- At least 3 years work experience 
- Familiar with retail industry multi-channel practices or ever conduct multi-channel is preferable

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