Oction.co, Hong Kong’s #1 Top Grossing Shopping App!, is urgently hiring for a full time Mobile UI/UX Designer to join our development team.
Unforgettable shopping experiences start with Oction. Don’t just beat the queue and get marginal discounts - discover a brand new way to shop and score up to 90% discount on trending, high-end gadgets! Upcoming auctions will include smartphones, laptops, bluetooth speakers, smart watches, accessories, and more!
Oction.co - Bid, Shop, Save! Oction is Hong Kong's newest & hottest penny auction application! Download the iOS or Android app for FREE today & score trending electronics, fashion must-haves, accessories, and more at incredibly low prices!
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases