New Horizons is the world’s largest IT training company with 300 locations in 60 countries. As a global company, we provide comprehensive programs for individuals looking to expand their IT skills, or looking to take the first step toward new careers. New Horizons work with enterprises and government agencies, including Fortune 500 companies all over the world, to best maximize their IT investment and increase productivity. The Singapore office started operations since 1997 and has since become the premier IT training center in the country. We are recognized by the Infocomm Development Authority of Singapore (IDA) and registered with the Ministry of Education (MOE). New Horizons Singapore has achieved accolades for excellent performance by Prometric, Novell, EC-Council, including the Cisco Partner of the Year Acceleration 2011 and Microsoft Learning Partner of the Year 2011. A testament to our highest quality standards, we were awarded the prestigious Five Star Center of Excellence and Asia-Pacific Center of the year for two consecutive years, in 2009 and 2010.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases