Our client is a supermarket specializing in quality European ingredients; offering a one-stop shopping experience with ingredients ranging from seasonings, baking, frozen meats, cheeses, milk, juices to snacks. Diversified ingredients from Italy, Britain, France, Switzerland, Belgium and Spain.
Develop and implement brand building strategies to maximize sales and brand awareness
Plan and execute ATL & BTL activities including digital marketing, customer event and promotional activities
Manage updates on company website and digital platform including social media marketing, SEM, SEO, online media placement, re-marketing and website enhancement
Marketing budget control
Assist handling customers enquiries and ad-hoc admin duties
Degree holder in Marketing, Multimedia Design or a related field
Minimum 3 years’ experience in marketing communications; digital marketing agency with FCMG experience will be an advantage
Good organization, communication and interpersonal skills
Self-starter, pro-active; able to meet deadlines in a fast-paced environment
Creative, responsible and diligent
A good team player
Good command of written and spoken Chinese and English
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases