Job Station Personnel Agency Limited is one of the most rapid growing and all round personnel Consultancy Company in Hong Kong. Our professional consultants have more than 10 years of experiences. We provide the most efficient and most comprehensive personnel consultancy for both companies and applicants. It includes recommendation of personnel, vacant positions, to introduce to individual post, arrangement for interviews, and case follows up services and so on. Company Web-site: www.jobstationhk.com Email Address: [email protected] Hotline: 3743 0608
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases