Nam Wah Intelligent Automation is a leading Industrial Automation company specializing in Industrial Automation projects for Hong Kong Government and Public Transport Infrastructure, with an emphasis on the following areas: - Mass Transit Railway - Water Supplies - Drainage Services
To support its development in Hong Kong, Nam Wah Intelligent Automation is now seeking dedicated and motivated candidates to fill the following positions:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases