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Laser service engineer in Shanghai

Keywords / Skills : Laser service manager in Shanghai

2 - 5 years
Posted: 2019-04-08

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Posted On
8th Apr 2019
Job Ref code
27947
Job Description
Job Description :

Primary Responsibilities:
  • Perform Installation or deinstallation of laser system at customer field
  • On site laser trouble shooting & repair
  • Make remote diagnostic by phone or team viewer to locate the issue
  • Update issues and service report for every ticket from CRM system
  • Provide technical training during installation in line with customer contract, or at any other time as dictated by customer order
  • Provide customized and technical support for customers
  • Contact customer as required to underpin day to day working requirements by phone or in person
  • Other duties may be assigned as required by the superior



Job Requirements:
  • Master degree and above in Laser, Physics, Photoelectricity or related field preferred
  • 2-5 years use experience in Nd:Yag and/or Ti:Sa Lasers preferred
  • Solid electronical background, as well as, strong diagnostic ability
  • Good mechanical proficiency with hand tools to include precision measurement tools
  • Excellent organizational and problem-solving skills
  • Strong sense of customer service
  • Excellent interpersonal communication skills and good team spirits
  • Travel frequently
  • Proficient in English