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Keywords / Skills : Windows, Active Directory, ITIL, server

Posted: 2018-10-20

Hong Kong
Technical Support Engineer
Posted On
20th Oct 2018
Job Ref code
Job Description
  • Responsible for providing technology support to the clients; act as first level of escalation for operational issues
  • Perform regular tasks for computer operations; identify issues and conflicts and deliver contingency plans
  • Troubleshoot issues for users that experience technical problems and respond to requests for technical assistance
  • Design procedures and provide technical support during technology upgrades and server maintenance; evaluate and make recommendations for new configurations and system upgrades
  • Categorize and prioritize support tickets and establish effective relationship with global IS teams and business users

  • University degree in Computer Science or related discipline
  • Holder of Certified in ITIL v3 Foundation is a plus
  • Strong knowledge in Windows 10, 7, MAC OSx and/or other client operating systems application programs and remote support structure
  • Experience in ticket management, solution documentation and Active Directory user administration
  • Able to take ownership of issues and resolve through a combination of study and collaborating with team members
  • Strong interpersonal and communication skills with good command of written/spoken English and Chinese

If you would like to apply for this role or find out more, please contact Cicely Leung on (852) 2177 7577 or

About Company

Grey Anderson is a specialist recruitment consultancy dedicated in Information Technology, Sales & Marketing and General Management. We provide the highest level of professional service to meet your recruitment needs and to achieve your business goal in the ever-changing business environment.

At Grey Anderson, we strive to exceed your expectations at all times with our strong network and expertise in the industries. Whether you are looking for a permanent or contract position, we will always be able to identify the best-suited candidate to add to the success of your business. Our recruitment services cover industries including Information Technology, Telecommunication, Luxury Goods, Consumer Products, FMCG, Media, Supply Chain, Healthcare, Tourism, Property, Financial Services, Professional Services, Consultancy as well as Utilities spreading over across Asia Pacific.
We appreciate not only the business with you, but also the business that you are running. We value not only the long-term partnership with you, but also your relationship with your people. We believe not only in placing the best and brightest talent, but also the opportunities they bring to help you achieve your goals and succeed in the market.