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IT Support Analyst - Legal Services (URGENT)

2 - 5 years
Posted: 2019-10-09

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Customer Service Executive
Posted On
9th Oct 2019
Job Ref code
100003007435312
Job Description
Job Description :

Job Description
  • Server as a point of contact for reporting technical issues
  • Answer questions regarding to upgrades, installation and other software, hardware and network issues
  • Effectively communicate with customers in a clear, positive and professional manner
  • Identify and document internal network and phone system issues, and liaise the information to the appropriate personnel
  • Provide IT support to online meetings and firm’s events


Requirements
  • Degree in Information Systems, Computer Science or other related disciplines
  • Minimum 2 years of experience in a technical service-related filed with support experience in various software and applications
  • Basic knowledge of software patching/deployment tools
  • Basic knowledge if mobile device management tools
  • Technical or Industry Certifications (MCSE or HDI) will be a plus
  • Experience working in the legal environment will be a huge plus


Skills Required
  • Service-oriented mindset
  • Organized, self-motivated and able to multi-task and work with minimal supervision
  • Fluent in English, Cantonese (Mandarin is a plus!)

If you are interested in this position, feel free to send your CV and expected salary to patrick @grammytech.com

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