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IT SUPPORT ANALYST

Keywords / Skills : information technology, Internet

Posted: 2018-10-04

Nationality
Hong Kong
Industry
Recruitment/Staffing/RPO
Function
IT
Role
Technical Support Engineer
Education
Diploma
Non Degree Tertiary
Bachelors
Degree
Posted On
4th Oct 2018
Job Ref code
769
Job Description
Responsibilities:
  • Provide 1st level technical support to users
  • Take ownership and manage tickets you have received or been assigned, either resolving or escalating to the appropriate team
  • Support packages including Service Management Tools e.g. call logging software, remote access tools such as Remote Assistance and RDP
  • Provide trouble shooting for 1st line issues including but not limited to Microsoft office, Internet, mobile working, worksite, document management, lync
  • Provide a high level of customer service within agreed SLA's
  • Participate in ad hoc projects as assigned
Requirements:
  • Diploma or Bachelor degree in information technology or other related discipline
  • Two years of experience as helpdesk, deskside or IT technical support
  • Good communication and interpersonal skills
  • Ability to multitask and prioritize requests and issues
  • Good command of English and Chinese

If you would like to apply for this role or find out more, please contact Mandy Wong on (852) 2177 7577 or mandy.wong@greyanderson.com



About Company

Grey Anderson is a specialist recruitment consultancy dedicated in Information Technology, Sales & Marketing and General Management. We provide the highest level of professional service to meet your recruitment needs and to achieve your business goal in the ever-changing business environment.


At Grey Anderson, we strive to exceed your expectations at all times with our strong network and expertise in the industries. Whether you are looking for a permanent or contract position, we will always be able to identify the best-suited candidate to add to the success of your business. Our recruitment services cover industries including Information Technology, Telecommunication, Luxury Goods, Consumer Products, FMCG, Media, Supply Chain, Healthcare, Tourism, Property, Financial Services, Professional Services, Consultancy as well as Utilities spreading over across Asia Pacific.
We appreciate not only the business with you, but also the business that you are running. We value not only the long-term partnership with you, but also your relationship with your people. We believe not only in placing the best and brightest talent, but also the opportunities they bring to help you achieve your goals and succeed in the market.
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