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IT SUPPORT ANALYST

Keywords / Skills : Citrix, Printer, Laptop, Windows, hardware, Active Directory, RSA

Posted: 2018-11-06

Nationality
Hong Kong
Industry
Recruitment/Staffing/RPO
Function
IT
Role
Technical Support Engineer
Education
Bachelors
Degree
Posted On
6th Nov 2018
Job Ref code
753
Job Description
Responsibilities:
  • Perform technical support functions via phone, remote connection and desk side visits
  • Diagnose software and hardware faults and liaise with support team and 3rd party engineers
  • Inform Manager of any escalating support issues in order to resolve technical problems within reasonable time scales
  • Assist with user account management
  • Log calls in the Help Desk to ensure incidents are managed in a timely manner
  • Produce and maintain technical documentation and articles for the knowledge base
  • Provide assistance for meetings and events, as well as Video Conference setup and support

Requirements:
  • Bachelor Degree in Computer Science or related disciplines
  • Technical knowledge of supporting Windows 8 Professional and Windows 10
  • Experience of working in a Microsoft Active Directory and Exchange environment
  • Knowledgeable in Microsoft Office 2010/13 Suite
  • Configuration, analysis and diagnostics of PC, Printer and Laptop faults
  • Knowledge of remote working technologies – Citrix, DUO and RSA SecurID Administration
  • Document Management System – iManage or similar
  • Good command of English, Cantonese and Mandarin


If you would like to apply for this role or find out more, please contact Melody Tse on (852) 2177 7577 or melody.tse@greyanderson.com.



About Company

Grey Anderson is a specialist recruitment consultancy dedicated in Information Technology, Sales & Marketing and General Management. We provide the highest level of professional service to meet your recruitment needs and to achieve your business goal in the ever-changing business environment.


At Grey Anderson, we strive to exceed your expectations at all times with our strong network and expertise in the industries. Whether you are looking for a permanent or contract position, we will always be able to identify the best-suited candidate to add to the success of your business. Our recruitment services cover industries including Information Technology, Telecommunication, Luxury Goods, Consumer Products, FMCG, Media, Supply Chain, Healthcare, Tourism, Property, Financial Services, Professional Services, Consultancy as well as Utilities spreading over across Asia Pacific.
We appreciate not only the business with you, but also the business that you are running. We value not only the long-term partnership with you, but also your relationship with your people. We believe not only in placing the best and brightest talent, but also the opportunities they bring to help you achieve your goals and succeed in the market.
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