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IT Senior Project Analyst / Manager (IT Service Management/ ITIL V3 Certification) 25k Up

Keywords / Skills : Project Manager, Delivery Manager, Program Manager, PMI, Sr.project Manager, Delivery Head, PMP, Engineering Manager

5 - 8 years
Posted: 2019-09-21

Customer Service Executive
Posted On
21st Sep 2019
Job Ref code
Job Description
Job Description :

Our client, is now looking for IT Senior Project Analyst join within their team.

Job Duties
  • Manage the overall transition of application support and maintenance from the existing parties to newly appointed supplier
  • Coordinate the existing application support parties with the appointed supplier for transition activities include, but not limited to knowledge transfer, documentation and so on
  • Work with infrastructure team to setup required service to enable connectivity and required workplace equipment for support person onboarding
  • Liaise with business user to agree on support level, SLA and service hours

Resolve any issues/conflicts that are hindering the transition
Proactively & effectively manage transition risks and issues
Provide detail service transition performance review (steering committee review, project dashboards, progress trackers) with senior internal and/or external stakeholders/management
Manage the material creation, preparation and logistics for any customer interaction.
Manage the documentation of full set of support document of the in scope applications during the transition

Educational requirement and qualifications
University degree in Information Technology or related fields
  • ITIL V3 Certification in Service Management Professional experience
    More than 5 years of working experience in IT with over 3 years working in IT service management
  • Excellent time management skills with the ability to multitask effectively

Good communication and interpersonal skills
  • Fluent in English and Cantonese is a must
  • Fluent in Mandarin is an added advantage

Interested parties please email a MS Word version resume and expected salary to (cc:) and quote the job reference no.

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