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IT Operations Manager

Keywords / Skills : IT Operations Manager, IT Operations, Service Management, Linux , Windows operation , Incident Management, Problem Management, Change Management

8 - 11 years
Posted: 2019-09-19

IT/Computers - Hardware & Networking
Customer Service/Call Centre/BPO
Operations Manager
Posted On
19th Sep 2019
Job Ref code
Job Description
Job Description :

The Company
Our client is a virtual bank with strong business growth in HK. In line of their rapid business expansion, they are now inviting experienced professional to join their team.

The Role
  • Manage the incident outages and lead the incident investigation & troubleshooting
  • Closely monitor and keep track on the progress of troubleshooting until the incidents are completely resolved
  • Work closely with technical support teams and the vendors to identify the root cause and preventive actions, as well as coordinate all incident support activities throughout incident lifecycle
  • Review the change of requests related to desktop, server and infrastructure and ensure effective availability, performance and security

Your Profile
  • Degree holder in Information Technology, Computer Studies or related disciplines in IT field
  • At least 8 years of working experience in IT Operations/Service Management within banking sector
  • Knowledge of Linux and Windows operation environment
  • Experienced in Incident Management, Problem Management and Change Management
  • Confident in building, maintaining and troubleshooting of all hardware and systems inclusive of networks and adaptable to change and technology
  • Excellent interpersonal and communication skills and proficiency in written and spoken English AND Chinese is a must.

Apply Today
To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.

About Company

Robert Half Hong Kong Limited
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