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IT Helpdesk Support Engineer [MNC Clothing Company] [URGENT]

Posted: 2019-01-09

Customer Service Executive
Posted On
9th Jan 2019
Job Ref code
Job Description
Job Description :

  • Provide 1st tier support to users via phone, email, chat and ticketing system
  • Assist users with technical issues related to PC, laptop, printer
  • Setup and configure desktop or networking devices and provide technical support
  • Ensuring proper documentation, notification, tracking, and follow up of all incidents
  • Ad-hoc duties may also be assigned
  • Shift duty is required
  • Training will be provided

  • Degree in Computer Sciences or other related disciplines
  • Excellent communication skills and social skills and service-minded
  • Basic Networking skills
  • Eager to learn IT knowledge
  • Strong team spirit
  • Responsible, able to work independently, self motivated
  • Positive thinker and has an outgoing personality
  • Fresh Graduates are welcome
  • Must to have great control of both written and spoken English
  • Proficiency in Mandarin will be a plus

If you are interested in the role, please send your CV to patrick

About Company

About GrammyTech Ltd GrammyTech Limited is one of the most reputable and largest IT - Information Technology Executive Search firms in Asia and Greater China region. Established in the late 1980's, our operation has since expanded to a regional network of more than 80 consultants and researchers spreading across Hong Kong, Beijing, Shanghai, Guangzhou and Taiwan. Our consultants are professionals coming from their very own expert area in the IT/Telecom fields. Our clients include Fortune 500, US Top 1000 fast growing, and major multi-national & local companies. We have completed more than 20,000 IT job assignments and earned the respect from our clients of our high quality services.