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IT Engineer (Level 2 support)

3 - 6 years
Posted: 2019-11-19

Customer Service Executive
Posted On
19th Nov 2019
Job Ref code
Job Description
Job Description :

Our client is specializing in e-commerce and technology. Selected candidate will be supporting international business and users, providing IT services and regional projects.
  • Provide 1st and 2ndlevel IT support via telephone, ticket system, emails and instant chat messaging tool
  • Use remote administration tools to troubleshoot desktops and laptops issues
  • Supporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions
  • Update IT policies, procedure, and documentation relevant to project or operation
  • Manage IT inventory is up to date and accurate in system

  • Diploma in computer science or IT
  • 3 years of desk side work experience in large enterprise companies
  • Familiar with Mac and Window OS system
  • Good telephone manner, mature and independent
  • Good command in both English, Cantonese and Mandarin

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