Represent Pinkerton’s core values of integrity, vigilance and excellence.
Establish and maintain positive relationships with other Pinkerton Asia agents.
Design investigative approaches and tactics for review by the supervisor.
Work in case-specific teams of investigators to conduct highly complex investigations.
Perform preparatory work for the investigations by analyzing the problem and studying documents, conducting research, and determining the chain of activities (e.g., conducting interviews, surveys, analyses and data backups).
Evaluate business processes and case projects in terms of their risk, correctness, economic feasibility and quality.
Prepare investigation reports for review by the manager and recommend further steps to be taken, including, comprehensive presentation of investigative results.
All other duties, as assigned.
Bachelor’s degree in Sociology, International Trade, Law, Political Science, Market Research, or similar fields or another qualification with a comparable skill set or experience level. At least one year of experience in foreign trade and foreign trade sales, with market research and investigations, preferred.
Fluency in English and either Mandarin, Cantonese, or any other Chinese Dialect is required.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases