Astreya Partners are at the cusp of the new way of working. We provide IT services and Managed Performance to some of the most exciting companies on the planet. Our delivery model helps our clients be Positively productive by matching exceptional people to on-site teams delivering world class IT service. With engineers in over 30 countries and 70 cities around the world we are a truly global company working with truly global clients.
The Program Coordinator provides inventory procurement, management, distribution and logistics support for pre-market consumer electronics across the globe. We will equip you with everything you need to know to support our devices, as well as the skills you’ll need as a future Operations Professional. We are seeking motivated professionals eager to grow with a well established company for a rewarding and lucrative career in IT/Operations Support. This position reports directly to the Program Manager.
Support Engineers and Product Managers on various Development Projects
Respond to and fulfill requests for testing and development hardware
Manage Testing Feedback, bugs, and discussion Groups
Work with External Partners to develop hardware projects from prototype stage through market launch.
Keep track of inventory with weekly cycle count scans
Manage delivery of confidential devices to users and locations
Associate’s degree or equivalent practical experience
Proficiency with Gsuite (such as Google Cal/Docs/Slides/Sheets)
Comfortable with Hardware specifications and knowledge of components
Excellent organizational aptitude. Ability to manage multiple projects/stakeholders in parallel
Ability to work well in a team environment with a focus on knowledge sharing and collaboration
Ability to work on a team with minimal supervision
2 years relevant Coordination experience, preferably supporting Hardware or Software development.
Experience with logistics and international shipping
Bachelor’s Degree in IT, Information Systems, Applied Networking, or any other applicable technical degrees
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases