My client is looking for a talent who will be one of their members of their Machine Learning Team to coordinate all aspect of data science work on complex analytical data with technical and mathematical skills.
•Design, build predictive models and generate key insights into customer behaviours by applying machine learning techniques
•Engage in big data analysis application for risk/business, especially in customer acquisition and customer services
•Managing projects from research, planning, designing to delivery
•Create prototypes for new customer experience features and turn machine-learning outputs into operational data products
•MSc or PhD in Statistics, Mathematics, Economics or similar disciplines
•3+ years of experience in large data environment
•Experience knowledge with machine learning, programming in Python/ R/ SQL/NoSQL/ Hadoop/ Spark/ JSON
•Ability to problem solve, self-motivated, and in-depth data analysis
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases