Infrastructure Specialist (Virtualization/VDI) | Pasay City

Job Summary

Industry
ITES/BPO
Location
Other - Philippines
Job Category:
IT
Years of Experience
Function
IT
Posted On
17th Sep 2018
Responsibilities:
  • Working knowledge of email and collaboration services (MS Lync, MS Exchange, Box, WebEx, etc.) 
  • Administer malware protection environment to ensure laptops/desktops are secure 
  • Administer endpoint encryption environment 
  • Administrate the desktop client management tools (SCCM) 
  • Create, maintain, and execute desktop and laptop IMAC processes (install, move, add, and change) 
  • Design, implement, package, and distribute end-user software/hardware Evaluate, test, patch, and upgrade OS, desktop apps, malware definition, hardware, etc. 
  • Troubleshoot, test, and resolve complex end-user technical issues/problems, ranging from software (Windows, Mac, etc.) and hardware (laptop, desktop, accessories, etc. 
  • Maintain system availability. Record and manage changes and incident response 
  • Administer VMware in an enterprise server, desktop and application virtualization environment 
  • Analyze, log, track and resolve complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs 
  • Coordinate hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommend resolution to complex matters of significance and coordinate the implementation of the approved course of action 
  • Coordinate and monitor troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommend course of action and implements as approved 
  • Oversee the installation of client department-specific applications and systems. Ensure installations are in accordance with appropriate operating procedures; determine revisions or updates to installation as needed 
  • Coordinate testing, upgrades and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures; recommend revisions or changes based upon results. Prepare for and prescribes approaches to possible downstream implications 
  • Utilize standard tools to record change and problem activities for tracking purposes 
Skills, Licenses, Knowledge, Education and Training Requirements:

  • Working knowledge of Microsoft Windows based operating systems to include servers and workstations, possess expertise using Microsoft Office Products 
  • Knowledge of Active Directory, Group Policy Objects (GPO),DHCP, DNS 
  • Knowledge of MS Exchange 2010 
  • Knowledge of PowerShell Scripting is a plus 
  • Bachelor’s degree or equivalent required 
  • 2-4 years relevant experience 
  • Strong attention to detail 
  • ITIL certification preferred 
  • Attendance and schedule adherence are requirements of this position 

Level of Knowledge, Skills, and Authority:
  • Knows and applies fundamental concepts, practices and procedures of particular field of specialization 
  • May develop advanced skills using tools and equipment appropriate for the position or specialization 
  • Using established procedures and working under immediate supervision, performs assigned tasks 
  • Work is routine and instructions are usually detailed 
  • Resolves routine questions and problems, and refers more complex issues to higher levels 
Additional Note:


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


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About Us

Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 39 countries across the Americas, Europe, Australia and Asia. With more than 22,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application development services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. The corporate global headquarters is located in Sao Paulo, Brazil, with the European headquarters in Brussels and North American headquarters in metropolitan Detroit.

Career Opportunities with Stefanini

In an ever-evolving technological landscape, could you be the next IT innovator? Join our team of talented problem solvers and creative thinkers, and help us re-engineer the world through digital transformation.

We encourage walk-in applicants!

Our recruitment hub is open from Monday - Friday except Philippine holiday, 10:00 AM - 6:00 PM. Please bring a copy of your updated resume to apply.

Awards and Recognition

  • Named Company of the Year by the Journal Informática Hoje 2017
  • Ranked the Most Innovative Company in the IT Industry by “Valor Inovação Brasil 2017”
  • Received the Business Innovation Award at the 2017 Excellence in Southfield Awards & Reception

Perks and Benefits

  • Career Growth Prospects
  • Paid Time Off (PTO)
  • Paid Bereavement/Family Leave
  • Maternity & Paternity Leave
  • Single Parent Leave
  • Life Insurance
  • Medical/Health Insurance
  • Medical, Prescription, Dental, or Vision Plans
  • Employee Discounts
  • Transportation Allowance
  • Performance Bonus