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Helpdesk Engineer

Keywords / Skills : Helpdesk Engineer

Posted: 2019-03-20

Job Description
• Provide Level 1 – 3 remote support for incidents and problem resolution
• Interact with other team members and other teams to progress projects and incidents

Specific Qualifications:
• University degree IT / Engineering or equivalent
• 2 - 7 years' relevant experience in technical support and administration for All Windows platforms including Microsoft Windows 7/8/10, Microsoft Office 2016/2013/2010/2007, Windows Server 2012/2008/2003 (Active Directory Administration / Group Policy), Microsoft Exchange Server
• Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching/Firewall
• Experience working with Cisco Firewall/switches
• Experience with virtualisation software e.g. VMWare
• Experience in Citrix XenApp, SQL Server, Blackberry Enterprise Server, Data Storage, SCCM, HA Cluster, Microsoft Remote Desktop Services and Cloud based Architectures will be an advantage
• Certificate Holders of CCNA, CCNP, CCIE or MCSE is a plus
• Self-starter who is confident, action and results orientated
• Must be attentive to detail, proactive and have strong troubleshooting skills
• Technical, analytical, interpersonal and organisation skills required
• English and Cantonese language proficiency is essential for this role

Key Skill(s)