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GSD Engineer (Jr Network Engineer) - Virtela an NTT Company Makati City

Keywords / Skills : Network "Support Engineer", Network Admin, Network Engineer, Network Support, Network Administrator, Networking, BGP, OSPF, MPLS, LAN, WAN, Cisco, Router, Switches, VPN, VLAN, Layer 1, Switching, Routing, RIP, Wireless

1 - 6 years
Posted: 2018-10-08

Job Description
. PRE-REQUISITE:

• Excellent verbal and written communication skills

• Able to contribute to the work group as a team player

• Customer service skills including the ability to work with customers in completing their circuit/service installations

• Familiarity of routing protocols like BGP,OSPF, EIGRP,RIP, RIP v2.

• Familiarity with MPLS, OSPF, BGP, EIGRP, IPSec, TCP/IP, QoS,STP and WAN Optimization.

• Good understanding of OSI Layer 1 and 2 protocols

• Familiarity of Cisco and Juniper routers, Layer-2 and Layer-3 switches, Dial up modems, wireless devices

• Familiarity with circuits including working directly with circuit providers 2. RESPONSIBILITIES:

Duties and responsibilities for this position include the following; however other duties may be assigned as needed for the smooth and continued operations of the company.

• Trouble ticket management – ensuring that all tickets for Virtela’s customer base are being properly worked and handled based on SLA and priority following the established GOC procedures and processes.

• Directly interact with members of the GOC Operations and Security teams with regards to ticket escalation and triage, and will participate in overall collaboration efforts to resolve issues.

• Monitor the general and security tickets queue within the Siebel ticketing system, providing the initial contact and incident validation and management for Virtela’s customers.

• Field phone calls, emails, and e-tickets.

• Work on special projects and daily assignments as assigned by the GOC Managers.

 

Qualifications Requirements:

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
 

Required Skills and Abilities:

• A firm understanding of the Windows Operating System.

• A firm understanding of basic Windows OS troubleshooting concepts and protocols.

• Experience with Microsoft Office Applications. 

JOB DESCRIPTION

Job Title

GSD Engineer 

Reporting

Senior Manager, Engineering & Operations
 

Department

Global Operations 
 
An understanding of basic network infrastructure.

• An understanding of Windows Explorer and Firefox internet browsers.

• Work a rotating shift schedule including weekends and holidays.

Preferred Skills and Abilities:

• An understanding of IP addressing schemes.

• An understanding of firewall and antivirus applications.

• An understanding of VPN client applications.

• Hands-on experience.

Equipment/Software:

• Windows OS 

3. TRAINING AND CERTIFICATION REQUIRED

Vocational/technical training, Network A+ certification, customer service and CCNA are a plus. 

4. EXPERIENCE:

0 - 3 years 5. 

EDUCATION:

Associate or Bachelor degree and/or related experience required.
• An understanding of "ping" and "tracert" commands.



About Company

Are you passionate about solving challenging problems, making a real impact and building something big? Join the Virtela team today. NTT Group has 200,000+ employees around the world.

Virtela is part of the NTT Group, the world’s largest telecom company with over $130B (USD) in revenue, ranked #32 on the Global Fortune 500. Virtela is the smart alternative for enterprise networking and virtualized IT services and offers the opportunity to work with the most advanced technologies and talent around the world in serving our global enterprise clients. Virtela have been recognized by 100+ awards.