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Front Office Assistant

Keywords / Skills : Front Office Assistant, Receptionist, Front office executive, Front desk, Front desk executive, Front office

3 - 6 years
Posted: 2019-07-15

Industry
Recruitment/Staffing/RPO
Function
Admin/Secretarial
Role
Receptionist/Front Desk
Posted On
15th Jul 2019
Job Description
Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist or similar role

Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS

Understanding of how travel planning websites operate, like Booking and TripAdvisor

Customer service attitude

Excellent communication and organizational skills

Degree in hotel management is a plus

About Company

A 360 Degree Digital Marketing Agency in Hyderabad with a collective domain experience of over 100 years. We leverage businesses by making brands more findable and accessible online. DigiCats takes pride in having boosted brands of various sizes and industries while watching their business flourish. Our Digital Marketing, Web Building, Web Marketing and Interactive Marketing services are handcrafted to specifically meet your brand requirements and propel your business to the next level
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