To provide technical support and troubleshooting to customers on PC
To follow up support cases assigned upon case closed
Prepare & report for support case summary
To provide switch & router configuration
Provide health check on PC and network connection
Diploma in Computer Science or related discipline
Previous IT relevant work experience would be highly preferred
Hard working and willing to learn the new technologies
Good communication skill and customer-oriented behavior
If interested in the above post, please send full resume with academic background, work history, current and expected salary via firstname.lastname@example.org For more job opportunity, please visit our website: www.clts.com The personal information collected is strictly for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases