SCHOOL OF CONTINUING EDUCATION The appointee will be assigned to the Administration Division of the School.He/She will be responsible for office administration including daily manpower arrangement; liaising with internal and external parties for matters relating to any existing and new services/arrangements; data/information collection, analysis and compilation; and document vetting and paper/report preparation. He/She may also assist in office safety and health arrangement or any ad hoc projects as assigned. Applicants should have a recognised degree with at least four years of work experience. They should be a self-starter with positive service attitude, attentive to details, creative, able to multi-task, and work independently and under pressure. Good communication, organisation, analytical and administrative skills are also essential. Shortlisted candidates will be invited to attend a written test. Initial appointment will be made on a fixed-term contract of two years. Re-appointment thereafter is subject to mutual agreement and availability of funding. Those who have responded to the advertisement posted in December 2018 need not re-apply. Salary will be commensurate with qualifications and experience.
Application Procedure: Applicants are invited to submit their applications at the HKBU e-Recruitment System (jobs.hkbu.edu.hk). Applicants not invited for interview 8 weeks after the closing date may consider their applications unsuccessful. Details of the University’s Personal Information Collection Statement can be found at . The University reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions then applicable at the time of offer.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases