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Executive Deskside Support

Keywords / Skills : Desktop Support Engineer

5 - 10 years
Posted: 2019-06-11

Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/Programmer
Posted On
11th Jun 2019
Job Description
Responsibilities:

Deskside Touch Support, Print Support, AV Support and Mobility Support at the Client Location

Technical Skills "Must Have":

• Experience demonstrating proficiency supporting Executive meetings including Board of Director meeting support.

• Experience installing, troubleshooting and supporting laptops, PCs, Audio Visual, peripherals and business critical applications for Executives in large, multi-location, corporate environments via phone, remote control and desk side visits.

• Must have experience in Corporate environment supporting Windows 10

• Experience demonstrating proficiency supporting Apple OSX, MS Outlook/Exchange, MS Office 2016, Office 365, Microsoft Skype for Business, and Microsoft One Drive for Business


Technical Skills "Good to Have"

• Demonstrate proficiency creating knowledgebase articles from ticket data and end user support interactions.

• Demonstrate proficiency maintaining and update user’s PC asset information through the implementation of critical device management policies.

• Demonstrate proficiency working independently, with minimal guidance.

Soft Skills:

• Demonstrate an expert level ability to inspire trust with Executive by performing expert technical support with highly professional written and oral communication skills.

• Demonstrate an expert level ability to maintain confidentiality and manage the needs of multiple requests in order to create an effective schedule and then successfully adapt to changing that schedule on short notice as situations change

Mandatory Certifications:

• ITIL v3 Foundation

• Microsoft Certified Professional

• RedHat Certified System Administrator

• RedHat Certified Engineer

Mandatory Relevant Experience:

Overall 8 years of IT experience, with majority of the work involved in End User Computing and Executive Deskside Support



About Company

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for the last fifty years. TCS offers a consulting-led, Cognitive powered, integrated portfolio of IT, Business & Technology Services, and engineering. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 400,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $19.09 billion for year ended March 31, 2018 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS'​ proactive stance on climate change and award winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit us at www.tcs.com.
About Recruiter
Poonam Ghuge
HR Executive
Tata Consultancy Services
...
Skills I hire for Lateral hiring
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