Responsible for managing and delivering e-Commerce/ Online shopping projects
Collect user requirements using a variety of methods and translating them into user stories
Prepare, review and oversee project documentation: Project plans, status reports, risk assessment plans, change requests, resource requests
Work closely with the client partner, communicate with clients and teams on an ongoing basis and ensure changing resource and project requirements are met and understood
May be required to manage overall client relationship from a production perspective across various projects that are staffed with other project managers
Desired profile Proven work experience as a project manager, preferably in e-Commerce, retail, FMCG industries. Bachelor's degree in Computer Science or IT Hands-on project management experience in e-Commerce platforms, like Magento/ Salesforce/ SAP Hybris. Experience of agile software development lifecycle; from requirements gathering and functional specification, to development, testing, and delivery
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases