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E-Banking Support Officer

Posted: 2018-12-07

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Customer Service Executive
Posted On
7th Dec 2018
Job Ref code
JHK100003006685786
Job Description
Job Description :

Responsibilities:
  • Manage the migration and report to project manager
  • Responsible to call up customers proactively and encourage them to usee-banking system
  • Discuss and handle documentation, training and follow-up service call
  • Liaise the document with internal operation teams in case they need to seek for clarification about the e-banking system setup
  • Monitor e-banking onboarding process
  • Update the tracking sheet on daily basis and take appropriate action
  • Provide pre and post implementation support and ensure customers are comfortable to transact on e-banking platform
  • Handle customers’ inquiries relating to cash payments and provide technical supports if needed


Requirements:
  • Bachelor degree holder
  • Basic knowledge on electironic banking platform
  • Experience in customer service will be preferable
  • Fresh graduate will also be considered
  • Good command inMS Outlook, Work, Excel and PowerPoint
  • Good communication and interpersonal skills
  • Fluent in both spoken and written English, Cantonese and Mandarin

Interested parties please email a resume (MS Word version), with the expected salary and the job reference no. to

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