Establish and lead major programs ensuring end-to-end delivery of all projects including bringing in new and unique concepts into a business utilizing the latest state-of-the-art technology
Develop and contribute to the digital marketing strategy utilizing marketing automation tools (eg. Adobe Marketing Cloud) including conducting thorough A/B testing to provide highly personalised customer experience
Strategize and work on enhancing the customer experience and personalisation by identifying and working with new marketing automation tools (eg. Adobe Marketing Cloud) and guide data tagging
Lead a team and work with internal Project Managers, Digital Business Analysts, and senior stakeholders
Conduct risk analysis on projects in order to identify potential risks/issues while ensuring the existence of plan B
Design, manage and facilitate the ongoing utilization of project plans, schedules, and budgets to ensure quality completion of Digital Marketing projects
Ensure that the appropriate reporting related to scope and schedule has been completed in collaboration with those involved (internally and externally)
Conduct vendor management in order to ensure that compliance is achieved
Actively participate in inter-departmental collaboration
Timely completion of reports for country and regional digital marketing efforts
Ensure compliance with the company’s digital strategy in all the marketing efforts
Master’s Degree in IT/Marketing
10 years of Digital experience (past projects including Big Data are a plus) and 7 years of project/program management utilizing various development and project management methodologies (lean, agile, waterfall etc)
Experience in utilizing Adobe Marketing Cloud for marketing automation in creating personalised experiences
Experience working with MS Project, Excel, Visio or other project management tools
Proven record of working on digital marketing projects revolving around solution implementation for improvement of customer service
Must possess working knowledge of SEO, SEM, Online Marketing, split testing (A/B Testing) etc along with Online acquisition, analyzing campaign analytics, and automation solutions
Meticulous, confident with great business acumen and leadership qualities
Registration No: R1104641 , EA Licence No: 06C4985
Citadel Search is a boutique Executive Search firm dedicated to partnering our clients in their human capital needs. Our clients are global MNCs who trust Citadel Search's firm commitment in identifying key performers to be a fit both to the roles and their organisations.
If you are driven, motivated and seeking a career progression, we would love to speak to you. Every candidate is valued and respected, in addition to being offered objective career guidance. Read more about what our clients and candidates have to say from www.citadel.com.sg. (EA license Number: 06C4985)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases