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Keywords / Skills : Desktop Support Engineer, Technical Support Engineer, Desktop Engineer, IT ServiCe Desk, Customer Support Engineer

1 - 5 years
Posted: 2019-08-20

China, Hong Kong
IT/Computers - Software
Technical Support Engineer
• Cantonese
• Mandarin
Posted On
20th Aug 2019
Job Description

Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.

Installs, maintains and optimizes desktop /notebook configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repair services.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact Product performance.

Instructs customers in the operation and maintenance of the system.

Job Level Criteria

Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops/notebooks/printers.

Identifies potential issues that could adversely impact end user experience and takes corrective action.

May respond to calls after normal business hours per leader instructions.

Travel is required.


Bachelor degree and above

3-6 years of relevant experience.

Strong knowledge of Windows operating system environment.

Solid customer interaction skills.

A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

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