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Desktop Engineer - Leading Global Investment Bank

Keywords / Skills : Desktop Engineer, Desktop Support Engineer, IT Help Desk, IT ServiCe Desk

3 - 10 years
Posted: 2018-01-29

Industry
IT/ Computers - Hardware
Function
IT
Role
Technical Support Engineer
Posted On
29th Jan 2018
Job Description
Responsibilities:


• Handle end user query or problem over phone

• Take ownership of all the calls coming into Service Desk

• Periodically updating calls/customer on status

• Provide timely resolution and effective documentation

• Proactive and logical thinking in resolving problems

• Make judgement as to when the problem has to be escalated to Client Services Management and should follow-up on the calls to ensure that the user is updated and close it once the solution to provided

• Ability to work independently, analyze and make decisions with minimal supervision

• Good Interpersonal communication skills to :

> handle High-touch clients and situations.

> form good rapport and long term relationships with business users

Competency Requirement:



• At least 3-5 years experience in Remote (on the phone) Technical Support field.

• Should have good knowledge on Windows 8, 10 Microsoft Office Suite.

• Sound knowledge on basics of networking and understanding of LAN/WAN technology

• Should have good knowledge and exposure working on Windows platform, Active Directory, Computer Management

• Work exposure on Virtualized platform like VMWare, Citrix etc will be an added advantage.

• Should be a good team player

• Good communication skills are a must.



About Company

Arges Global is a leading professional services organisation offering management consulting, technology and recruitment services across India, Singapore, Hong Kong, Japan and Australia.