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Keywords / Skills : Desktop Engineer, Desktop support, Desktop support engineer, Hardware, Application, software, Windows OS, Anti Virus, Patches, Laptop

1 - 3 years
Posted: 2019-01-11

Industry
IT/Computers - Hardware
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
Posted On
11th Jan 2019
Job Description
Responsibilities:

  • To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC problems (Hardware, software and application) and related peripherals (Printer, scanner, PDA etc).
  • To perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC, OS, software and related peripherals.
  • To be prompt and meticulous in updating of daily incidents handled into the incident management tool.
  • To be responsive and pro-active in handling end-users' PC/Notebook problems and requests.
  • To be highly customer-focus and diligent towards providing good customer service.
  • Ensure desktop/notebook interconnect seamlessly with diverse systems including associated validation systems, files servers, email servers, computer conferencing systems, application servers and administrative systems.
  • Liaise with third party vendors for replacement of parts/components and rectification of faults if the equipment is under warranty or under some form of maintenance contract between the customer and third-party vendor.
  • Conduct and document changes based on quality processes.
  • Support VIPs
  • Perform standby duties

Requirements:

  • Degree or Diploma in IT
  • Min 1 year of solid Desktop support experience
  • Possess relevant IT skill set in hardware and software troubleshooting
  • Experience in installing software, patches, updates on Desktops, Laptops
  • Experience in supporting Windows OS, Microsoft Office Suite, Anti-virus software etc.
  • Must be customer service oriented with good inter-personal and communication skills
  • Good attitude with positive mindset in learning and ready to excel
  • Able to work independently as well as in a team



About Company

Atos is an international information technology services company, delivering hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting & Technology Services, Atos Worldline and Atos WorldGrid. Worldwide headquarters in Bezons / Paris, France, Atos employs over 78,500 business technologists worldwide in 42 countries.