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Customer Services Officer

Keywords / Skills : Customer Service

1 - 11 years
Posted: 2018-02-05

Industry
IT/ Computers - Software
Function
Sales/ Business Development
Customer Service
Role
Customer Service Executive
Education
Bachelors/ Degree
Posted On
5th Feb 2018
Job Ref code
JBHK180205005
Job Description
Responsibilities
  • Manage client requests, provide appropriate solutions and alternatives within time limits and follow-up to ensure completion 
  • Responsible for the editing and proof-reading of press release content in English and Chinese 
  • Input text and financial content to client websites accurately via Content Management System (CMS) 
  • Work closely with our in-house teams globally to execute press release dissemination and digital solutions for clients 
  • Timely media monitoring reports to clients 
  • Maintain excellent service standards to foster client loyalty 


Qualifications:
  • University degree with minimum 1 year of working experience 
  • Knowledge in media and communications, particularly within Asia Pacific, an added advantage 
  • Proficient in written and verbal English, Cantonese, and Mandarin 
  • Proficient in MS Office and Chinese typing 
  • Knowledge in basic CMS and Online Content Management 
  • Strong communication, time management, problem-solving, and interpersonal skills 
  • Excellent management of sensitive data and confidential information 
  • Ability to multi-task and work under pressure 
  • Willingness to work on shifts

Key Skill(s)

About Company

As a high performance talent acquisition consultancy firm, we specialize in providing one of the best recruitment services throughout the region that includes professional staffing, human resources process outsourcing and talent management consulting across a wide range of industry sectors in different regions.

We service the world's leading financial institutes, global high-tech conglomerates and multinational commercial organizations as clients. Operating at all levels of executives, Recolo manage the careers of the top-notch professionals in the accounting, finance, banking, legal, technology, sales & marketing, real estate, HR, support and administration fields.
About Recruiter
Sally Kwok
Principal Consultant
Recolo Limited
...
Skills I hire for I search outside of the box to find great talent
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