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Customer Services Officer (General Banking) - Call Center (15-20K, Office Hours, Non Sales)

Keywords / Skills : Customer Services Officer (General Banking) - Call Center ($15-20K, Office Hours, Non Sales)

1 - 4 years
Posted: 2019-09-21

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
21st Sep 2019
Job Ref code
100003007392196
Job Description
Job Description :

Our client is a leading banking corporate and one of the Hong Kong’s largest listed companies, they are now looking for a highly calibrated candidate with relevant experience to join their company.

Customer Service Officer (General Banking)

Job Responsibilities
  • Provide customer-focused service to call centre customers
  • Handle enquiries and complaints on general banking via phone and email
  • Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services
  • Cross selling banking producs to potential customers with no sales quota to follow-up


Requirements
  • HKDSE/HKCEE or above
  • min 1 year Call Center experience is preferred
  • Passed CHI. ENG & Maths in Open Examination
  • Fresh Graduate are welcome
  • Excellent service attitude and follow on commitments to customers
  • Good command of English and Chinese, both spoken and written
  • Patient, pleasant personality and good telephone manner
  • Strong analytical and problem-solving skills
  • Strong self-initiative, flexible and able to work under pressure
  • Familiar with Word, Excel and Chinese word processing
  • Knowledge of Individual Financial/Insurance is a definite asset


Package
  • 5.5 Days work per week
  • Promised 2 Days Compensation Leave per month
  • 18 days AL + 1 day Birthday Leave
  • Dental and Medical Coverage
  • Discretionary Bonus/ Quarterly incentive
  • Good Career Prospect


Click "ApplyNow" to apply for this position or send your resume with expected salary to orWhatsapp 9844 4647

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