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Customer Services Officer

2 - 5 years
Posted: 2018-12-05

Industry
Any
Function
IT
Role
Customer Service Executive
Posted On
5th Dec 2018
Job Ref code
customerservicesoffi
cer33736
Job Description
Job Description :

Responsibilities
  • Handles customer feedback from all channels, co-ordinates with respective parties for improvement and ensures timely response/complaint handling for customers
  • Supports Airline Account Managers and manages Customer Feedback System on data input, report preparation and analysis
  • Supports the operation of airline lounges and related logistics of outside catering orders, etc.
  • Supports marketing services activities, such as survey, customer tours, corporate events, PR activities, etc.
  • Manages all corporate information on company website and social media, handles collateral/PR materials including but not limited to press materials, newsletters, etc.
  • Fosters and maintains relationships with a diverse range of external customers and internal departments
  • Provides back-up, clerical, administration and other ad-hoc supports as assigned to the Department


Requirements
  • Degree holder in Office/Business Administration or related disciplines
  • 2 years of working experience and preferably in the customer services field. Candidate with food knowledge or science background would be an advantage
  • Patient, polite and with customer service mindset
  • Attentive to details, willing to take additional assignments and able to work independently
  • Good problem solving, analytical and administration skills
  • Good command of both written and spoken English and Chinese. Fluency in Mandarin is required
  • Excellence in Microsoft Office, especially Excel and PowerPoint
  • Knowledge in Access & Oracle will be an asset. Knowledge in Photoshop and Dreamweaver is a plus


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