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Customer Services Officer

2 - 5 years
Posted: 2018-12-05

Customer Service Executive
Posted On
5th Dec 2018
Job Ref code
Job Description
Job Description :


  • Handles customer feedback from all channels, co-ordinate with respective parties for improvement and ensure timely response/complaint handling to customers

  • Supports Airline Account Managers and manages Customer Feedback System on data input, report preparation and analysis
  • Supports the operation of airline lounges and related logistics of outside catering orders, etc
  • Supports marketing services activities, such as survey, customer tours, corporate events, PR activities, etc
  • Manages all corporate information on company website and social media, handles collateral/PR material including but not limited to press materials, newsletters, etc
  • Fosters and maintains relationships with a diverse range of external customers and internal departments
  • Provides back-up, clerical, administration and other ad-hoc supports as assigned to the Department


  • Degree holder in Office/Business Administration or related disciplines

  • 2 years working experience and preferably in customer services field. Candidate with food knowledge or science background would be an advantage

  • Patient, polite and with customer service mindset

  • Attentive to details, willing to take additional assignments and able to work independently

  • Good problem solving, analytical and administration skills

  • Good command of both written and spoken English and Chinese. Fluency in Mandarin is required

  • Excellence in Microsoft Office, especially Excel and PowerPoint

  • Knowledge in Access & Oracle will be an asset.Knowledge in Photoshop and Dreamweaver is a plus

We offer a competitive remuneration package and full range of benefit. Interested parties please send your resume via post, email or fax toPeople Department.

Post: 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong

Fax: (852) 2116 0523
Personal data collected will be treated in the strictest confidence and only be used for recruitment related purpose. Applicants who do not receive notification for interview within six weeks may consider their application unsuccessful.

About Company

About Cathay Pacific Catering Services (H.K.) Limited We are the largest Hong Kong based air caterer offering services to over 50 international airlines. We are looking for qualified candidates to fill the following position: