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Customer Leader

Keywords / Skills : customer leader

15 - 20 years
Posted: 2018-06-20

Nationality
Hong Kong (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
ITES/BPO
IT/ Computers - Hardware
IT/ Computers - Software
Function
IT
Role
Team Leader/ Technical Leader
Education
Bachelors
Degree
Masters
Post Graduate
Posted On
20th Jun 2018
Job Description
• Responsible for managing operation of AML & KYC in Tianjin & Hangzhou (China)

• Should connect at CxO level in the customer organization; build/maintain relationships that enable higher customer satisfaction

• Lead continuous improvement initiatives to bring automation, simplification and Standardization of various processes and successfully drive transformational changes

• Responsible for mining the client account and getting revenue growth through Cross Selling

• Drive the Business Transformation objectives with the client Project Team, Head of Departments and Business stakeholders

• Should be responsible for designing and operating process controls without any exceptions. Should able to suggest smart controls to improve the confidence on the control with client organization

• Governance, Contract and operational management with client counterparts

• Handling large operations team with superior people management skills.

• Provide strong Domain knowledge in Retail Business

• Responsible for people metrics such as employee retention, talent management and talent development, along with functional teams


Key Skill(s)

About Company

Tata Consultancy Services is an IT services, consulting and business solutions organisation that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognised as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 378,000 of the world’s best-trained consultants in 45 countries. The company generated consolidated revenues of US $16.5 billion for year ended March 31, 2016 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. For more information, visit us at www.tcs.com.
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