JOB SUMMARY: The Client Service Coordinator manages the service delivery functions for an assigned client. The Coordinator will organize extensive internal travel arrangements with the client’s internal support teams as well coordinate with Pinkerton field office to schedule Executive Protection Agents to accompany the client.
The Essential Functions Include:
Represent Pinkerton’s core values of integrity, vigilance, and excellence.
Serve as the client’s point of contact and on-going relationship manager.
Identify travel preferences. Including but not limited to airfare, hotel, and transportation and coordinate travel schedules/reservations for the client’s CEO;
Review international travel rules and requirements and apply as necessary.
Communicate travel arrangements with the client’s internal support teams.
Assess fare rules and restrictions quickly and efficiently for last minute travel or travel changes;
Communicate with all impacted support teams/field offices to ensure smooth completion of associated tasks.
Maintain travel costs and manage budgets;
Track changes and expenses.
Contact Pinkerton field offices to arrange Executive Protection Agents assignments in coordination with the client’s travel itinerary;
Complete all travel (air, hotel, and transportation) for the Agents.
Communicate the confirmed Agent assignments with the client’s internal support teams.
Assist with general administrative and operational functions.
All other duties, as assigned.
Bachelor’s degree preferred with at least three years of travel/itinerary, account management, and/or Executive Assistant experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases