Company : Shell Infotech Exp : 5 to 10Years Position : Business Analyst with Experience in Life Insurance Location : Malaysia, Hongkong Notice Period : Immediate
Mandatory skills/ knowledge • Be able to work effectively in a multi-party solution delivery team including partners, vendors, clients and internal teams. • Ability to work with the Sales / Pre-Sales / technology team to respond to RFCs / RFPs and design and deliver enterprise IT solutions. • Extensive knowledge in one or more Insurance products like Integral or Life Asia • Effectively completed 1 or more large Business Process Improvement initiative using a BPM / workflow (not limited to IBM BPM, IBM Case Manager, or Oracle BPM) and/or ECM (enterprise content management / document management system) software (not limited to IBM Filenet, Documentum, or Open Text). • Experience and knowledge of various types SDLC (not restricted to Agile and Waterfall) and requirement gathering methodologies • Strong problem solving, communication and time management skills. Expertise in BPM AS-IS to TO-BE Process Redesign and/or Document Capture with Document Management Solutions. • Conceptual knowledge of various Integration approaches – SOA, Web services and Frontend Integration
Expertise • Insurance lines of business: Strong domain knowledge in one or more of the following areas - Individual/ Group Life Insurance Business, Annuities, Reinsurance, P&C Personal / Commercial and other lines of Business - Processes and Systems. Preferred skills and knowledge: • Solutions development and delivery experience in these domains, including: o Knowledge of key software applications / Core Systems in the Insurance space. o Project management and implementation experience in Insurance solutions. o Organizing successful product development programs. o Certifications in Project Management, Business Analysis, or Insurance.
Shell Infotech is a leading Information Technology (IT) Consulting as well as IT Staffing Services provider headquartered in Singapore.
With over a decade of experience and 700+ employees working across multiple locations, we are able to leverage this vast expertise to deliver real value for our customers in the fields of IT Staffing, SAP Services, Enterprise Applications & IT Managed Services.
Singapore - Malaysia - India - Dubai
Founded in 2002, Shell Infotech has grown as the most preferred destination for employers and job seekers alike. We make mutually beneficial professional connections happen, delighting our esteemed clients and providing great opportunities to our candidates. We exist to nurture and enhance such connections where passion and purpose come together.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases