The selected candidate will play the role of business analyst, support the implementation projects teams in the understanding of business, involve business users and help in product deployment and configuration.
Degree in Information Technology or Computer Science or equivalent
At least 2 years relevant experience
Experience to conduct thorough business process analysis to understand existing workflows and systems, document current processes and systems create requirements for new processes, develop use cases and manage requirement changes
Must possess strong technical acumen with the ability to translate information and research into non-technical language as necessary to effectively communicate across teams
Able to identify multiple approaches to problem solving and recommend the best case solution
Partner with end users to define business requirements, system goals, identify and resolve business requirement issues
Gather business requirements, design, develop and modify business requirement document, functional specification document for development and enhancements of software projects
Act as a main point of contact for the entire development team and client for all clarifications regarding the functionality and requirement of the system
Able to communicate with different level of people
Good command in spoken and written English and Chinese (Cantonese)
If interested in the above post, please send full resume with academic background, work history, current and expected salary via email@example.com For more job opportunity, please visit our website: www.clts.com The personal information collected is strictly for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases