The Company The client is an international bank within an excellent reputation both here in Asia and also globally. Multiple exciting opportunities have arisen in Hong Kong.
The Role As a business analyst you will engage in the following:
Facilitate the definition of user requirement with business
Contribute to the day to day efficiency of operations department by giving solutions to day to day problems as far as systems and procedures are confirmed, drawing up current procedures and operational control documents applicable
Contribute to the system implementation by analysing and specifying requirements for new systems, proposing plan for a consistent use of systems between sites, users to get processes adapted
Conduct performance gap analysis
Your Profile To qualify as a business analyst for this role, you MUST have:
University graduate preferably in Business, Finance, IT or other related disciplines
Banking Domain experience required
Must have Cards project experience
Agile project delivery is a must
Fluency in English essential, Cantonese preferred
Immediately available highly preferred and will be considered first
Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.
About Robert Half Founded in 1948, Robert Half International (NYSE symbol: RHI) is the world's leading specialised recruitment firm and the first to provide placement services for accounting, finance and information technology professionals. We have over 360 offices and 12,000 employees worldwide with a presence in Asia Pacific, Europe, the Middle East, North America and South America. Visit our website for more job openings.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases