Astreya Partners are at the cusp of the new way of working. We provide IT services and Managed Performance to some of the most exciting companies on the planet. Our delivery model helps our clients be Positively productive by matching exceptional people to on-site teams delivering world class IT service. With engineers in over 30 countries and 70 cities around the world we are a truly global company working with truly global clients.
Astreya is looking for an experienced A/V Technician with a strong technical background but also a strong focus on customer service. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology company. In this role, you will be given the opportunity to work with some of the most innovative technologies in the world.
Your Main Duties and Responsibilities:
Troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels
Troubleshoot various touch control devices and processors like Crestron and Mimo. For example, uploading Crestron control programs to control processors and work with remote program team.
Must have excellent problem solving and troubleshooting skills with the ability and do advanced troubleshooting on AV devices/components
Tweak audio programs for audio DSPs from BiAmp Systems
Root Cause Analysis -Identify and solve issues that impact the Client's conference rooms
Routine maintenance / health checks of identified space
Installing / mounting of equipment and displays
Installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cable
Installation of all AV equipment to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems
Interface with external/internal customers and manufacturing vendors
Responsible for escalating hardware or software issues that are outside our SOW to Managers
Ensure that SLAs and daily deliverables are met including service-request tickets, asset management, and project updates
Event Support -Perform equipment setups, breakdowns and troubleshoot issues
Responsible for all Inventory that includes weekly/monthly stock levels, returning product
Responsible for signing out and securing equipment tools and non-inventory consumables for their site, using an asset-management system (RMA) and inventory DOA issues
Follow all policies, standards, and safety guidelines that the client requires
Must have excellent communication skills
20-50% travel to various offices required
Ability to think and work independently
Impeccable wiring and cable-termination skills as well as proper installation techniques of all AV equipment
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Experience in reading/understanding architectural, electrical, structural, and AV systems drawings
Flexibility to work outside the job description when the need arises
Extensive experience working in a team-oriented, collaborative environment
Analytical, problem-solving skill, and troubleshooting
PC and Networking knowledge
Computer proficiency to include Microsoft Office Suite or Google Apps
Self-starter with keen attention to detail
Ability to effectively prioritize and execute tasks in a high-pressure environment
Possible travel to troubleshoot,train or support techs within the region
Ability to work day, evening or weekend shifts
Must have valid driver’s license and safe driving record
Accredited degree or equivalent combination of relevant education and experience
3+ years’ experience with AV installations including equipment racks, site preparation, termination and calibration of audio and video equipment, and implementation of control systems in a corporate environment
Expert knowledge of commercial construction methods such as ceiling deck construction, wall framing and structural engineering
Must have mastered all aspects of audio-visual field installation and should be able to fully commission an AV System
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases