Are you into programming and analytics but also seeking a job where you can interact with people and solve higher-level problems? Then a career in Banking Technology Consulting is for you! As Associate Consultant, you will acquire first-hand technology consulting experience in the financial services industry, build knowledge on a wide range of companies and solutions, and apply project management best practices in a fast-paced and intellectually challenging work environment. As we carry out all projects at the clients’ premises, you will play a key role in building trusted client relationships through high quality deliverables and leveraging our industry expertise. Our consultants are our greatest asset, and we show this by providing a comprehensive training and mentoring program to equip you to become a skilled consultant.
Analysis on the needs and issues of the client through interviews and workshops
Process and design technical and business requirements
Parameterise software/systems, including business modules
Document the project into systems and processes for management review
Close interaction with clients through regular project updates and networking
Bachelor in Business, Computing, Engineering or Science
Good handling of Python - experience in writing custom data connectors and custom enrichments
Internship experience in the banking, technology and/or consulting industry will be an advantage
Capable of applying technology principles to business
Excellent spoken and written English
Highly analytical and structured in problem solving; able to quickly understand complex situations
Good presentation and communication skills with clients and colleagues
Possess an entrepreneurial spirit and team leadership skills
Synpulse is an internationally established consulting company with branches in Switzerland, Germany, London, New York, Hong Kong, and Singapore, and is a valued partner to many of the world‘s largest international financial services firms. Synpulse has supported its clients in all stages of project management from the development of strategies and operational frameworks through to technical implementation and handover. Its expertise in business and technology combined with the methodic approach enables it to create sustainable added value for its client’s business.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases