Command Recruitment has been successfully partnering with clients and candidates across the region since 2005. We have recruited for projects and clients Internationally. During this time we have successfully recruited multilingual candidates and highly mobile candidates from across the globe. As a company we do not discriminate on role, level and salary as we are specialists in these sectors from top to bottom which gives us a full understanding of the market. Our team of consultants specialize in a variety of sectors and take pride in what they do. We work in various sectors successfully placing people in the following position from Fortune 1000 companies to boutique companies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases