**This position is accountable to oversee and conduct feasibility study on new business development, and enhance long-term terminal competitiveness. This role will deliver practical solutions to support financial, operational, and strategic planning decisions, and assist Manager – Planning to provide strategic and business planning services to CPSL management. Key Responsibilities • Lead the cargo terminal capacity measurement rated projects to optimize the utilization • Strategically review the demand growth of the cargo terminal and study the new business development potential • Undertake analysis and demand forecast to support market development • Develop metrics to measure work with various internal and external parties to design and develop new business • Conduct strategic studies and market research to analyze the implications of business trends and industry developments • Conduct performance benchmarking study, facility and resources planning study • Manage and drive process improvement initiatives and activities • Facilitate planning analysts to implement the feasibility study on new business and service development Qualifications & Experience • University degree in Industrial Engineering or Information Technology is preferable • Minimum 8 years relevant experience preferably in the logistics industry / capacity studies, of which minimum 3 years in a supervisory level or above • Solid experience in project management, strategic planning, business development, and quantitative analysis • Exposure in air cargo terminal operations will be a definite advantage • Excellent analytical skills, able to articulate complex ideas in simple terms • Fluent written and spoken English • An effective communicator to interact with people at all levels and in multicultural environment with strong influencing and interpersonal skills ***Interested parties, please send your CV to or you can call us at (852) 2520 0845 for more information
About Levin Human Resources Development Limited Levin Human Capital Consulting Group, a firm with the aim to provide high value added human resources consulting services to her clients, was established in 1987. Our firm serves multinational clients in major industries like banking and finance, logistics, media/ entertainment, telecom/ technology, etc. Currently, we are instructed by our client to look for high caliber candidates for the below position.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases