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Assistant Manager Application Development

Keywords / Skills : Assistant Manager Application Development

7 - 10 years
Posted: 2019-04-14

Industry
Any
Function
IT
Role
Software Engineer/ Programmer
Posted On
14th Apr 2019
Job Ref code
JHK100003006976251
Job Description
Job Description :

The purpose to you with this career opportunity will be
As part of a team to develop a world-class contact center system to facilitate HK people to have a better life with HKBN.

To be part of our mission, we are looking for an Assistant Manager Application Development to
  • Lead Chatbot, Livechat and Social Channels related projects
  • Passionate technologist with entrepreneur mindset
  • Familiar with Agile / Scrum or PMP certified


You will create impact via
  • Delivers and executes effective knowledge content management, NLP training and bot dialog flow design
  • Work closely with different departments to improve the quality and evaluate the effectiveness of the contact center applications
  • Make recommendations for improvement and implement new initiatives to ensure enhanced performance in all customer touch point
  • Coordinates resources to effectively ensure successful execution of the project plan and deliver a quality project
  • Manage issues and risks actively; escalating and driving for resolution
  • Mentor and coach the teams on Agile methodology and Scrum values and process
  • Willing to travel to Guangzhou


The follow attributes will be valued
  • Bachelor degree in Information Technology, Computer Science, Machine Learning or relevant disciplines
  • Minimum 7 years of IT experience with at least 4 years in a supervisory role
  • Experience on omni-channels application development including Chatbot, Livechat and Social Channels is desired
  • Proven experience in managing projects with ability to multitask and manage multiple medium to large projects in a cross-functional environment
  • Detailed knowledge of the following disciplines: project management, application development management, infrastructure development management, vendor management
  • Demonstrated leadership potential and with relationship management experience and skills
  • Demonstrated ability to lead and motivate staff and to apply skills and techniques to solve dynamic problems
  • Excellent verbal and written communication and presentation skills; expertise in setting and managing user expectations
  • Strong teamwork and interpersonal skills at all management levels.
  • Ability to coach, motivate and develop others
  • Proactive, self-motivated and able to achieve aggressive project targets
  • Knowledge in Software Development Lifecycle (SDLC) and regulatory requirement is an advantage

Interested parties, please click "Apply Now" to submit your application.

Personal data collected will be used for recruitment purpose only.

About Company

About HKBN Ltd. HKBN Ltd. (SEHK Stock Code: 1310), operating through Hong Kong Broadband Network Limited, is the largest provider of residential fibre broadband services (symmetrical 100Mbps and above) in Hong Kong by number of residential subscriptions, with a core purpose to Make Our Hong Kong a Better Place to Live. HKBN offers an array of world-class enterprise solutions, including broadband and data connectivity, voice communication, managed Wi-Fi solutions, Cloud solutions and IT advisory services, as well as a diversified portfolio of residential broadband and Wi-Fi access, communication and entertainment services. HKBN owns an extensive fibre network in Hong Kong, which covers over 2.1 million residential homes passed, representing approximately 79% of Hong Kongs total residential units, and more than 2,000 commercial buildings. HKBN takes great pride in developing its 2,400 plus Talents into a competitive advantage.