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Applications Engineer, APAC

Keywords / Skills : Application Engineer, CCNA, Hardware networking, Technical Support

4 - 6 years
Posted: 2018-06-29

IT/ Computers - Software
Other Information Technology
Posted On
29th Jun 2018
Job Ref code
Job Description
Applications Engineer, APAC

(Home-based office)


•Troubleshoot product and design difficulties at the tier 2 technical support level via phone and email with customers

•Provide service and support on projects, including programmiing support, on-site support, and/or remote support to completion

•Provide input and guidance on the creation of technical documentation

•Participate in design and improvement process

•Perform functional and system testing of product features and functions

•Coordinate data across teams to create coherent products and communication with customers

•Manage case information in case tracking system; enters, updates and creates return authorizations

•Provides pre- and post-sales support and assist in resolving customer issues

•Travel to provide remote training sessions, troubleshooting assitance and occasionally attends trade shows

•Prepare and deliver webinars on technical topics

•Other duties as assigned


•Bachelor Degree or equivalent education or experience

•Minumum 4-6 years or above experience in providing audio technical support, audio design and audio equipment set-up

•Experience within China, Hong Kong, Korean and/or Japanese AV industries

•Advanced knowledge of audio DSP technology

•Knowledge of VoIP/SIP highly preferred

•Certified Technical Specialist (CTS) certification or approved AV industry certification

•Cisco Certified Network Associate (CCNA) or other approved networking certification a plus

•Strong presentation, organization, problem solving, communication and interpersonal skills

•Excellent in spoken and written English and Cantonese, Mandarin is preferred

•Proficient in Microsoft Office, Outlook, Word, Excel and SharePoint

•Independent, able to multi-task and be flexible in a dynamic work environment

About Company

AMAC Human Resources Consultants Limited (Member of ANGELA MORTIMER GROUP) was established in 1981 and is one of the leading and largest personnel agencies in Hong Kong. We have been providing professional recruitment and personnel consultancy service for more than 30 years. Apart from our own offices in Hong Kong and Shanghai, we also have reputable affiliates in Europe, USA, Canada, Australia, S.E. Asia, China, etc. This wide network enables us to recruit different types of qualified candidates in different districts and countries.
Our main service includes Executive Search, General Recruitment and Temporary or Contract Staff Recruitment for both commercial organizations (such as multinational corporations, regional offices, Hong Kong local or Mainland Chinese enterprises, small-medium companies) and Government Departments. We have special expertise in recruiting staff in:-

• Accounting, Human Resources & Administration
• Banking & Finance
• Customer Services
• Design
• Engineering & IT
• Hospitality & Resorts
• Legal & Company Secretarial
• Logistic & Shipping
• Merchandising & Quality Control
• Personal Assistant & Secretarial
• Property & Construction
• Sales & Marketing

At present, we have over 170,000 active job-seekers' files in our database and more than thousands of active job vacancies with attractive remuneration for your selection. Besides, we have our latest and attractive job vacancies uploaded every day to our Website so that job-seekers can search and screen suitable jobs according to their requirements.